hf77's Privacy Policy

1 Scope of Data Collection

hf77 may collect the following types of information in order to provide and improve its services:

• Registration Information: Your full name, email address, date of birth, mobile number, and any other identity-related information you provide.
• Identity Verification Information: Details from your national identity card, passport, or government-issued ID — required to fulfil our age verification and anti-money laundering obligations.
• Financial Information: Transaction records, deposit and withdrawal details, and payment method information (bKash, Nagad, Rocket, bank transfer).
• Technical Information: IP address, browser type, device information, operating system, cookies data, and session logs.
• Gaming Activity: Betting history, win and loss records, preferred game categories, and platform usage patterns.
• Communication Information: Records of your conversations with our support team via live chat, email, or other channels.

2 How We Collect Information

We collect your information in the following ways:

• Directly Provided: You provide this information yourself when you create an account on hf77, fill out a form, or contact us.
• Automatic Collection: Technical information is collected automatically while you use our platform.
• Cookies and Tracking Technology: We use cookies to improve your browsing experience. You can find the option to reject cookies in your browser settings.
• From Third Parties: We may receive a limited amount of information through payment providers or identity verification services.

3 Purpose of Using Information

Collected information is used for the following purposes:

• Creating, managing, and verifying your account.
• Processing deposits, withdrawals, and other financial transactions.
• Confirming age verification — hf77 is for users aged 21 and above only.
• Preventing fraud, money laundering, and other illegal activities.
• Personalising services according to your preferences.
• Diagnosing and resolving technical issues.
• Sending information about bonus and promotional offers (with your consent).
• Fulfilling legal obligations and providing information at the request of authorities.
• Monitoring responsible gaming and providing related support.

4 Data Storage and Security

hf77 maintains industry-standard security measures to protect your personal information:

• SSL Encryption: All data transmission on our platform is secured through SSL/TLS encryption.
• Database Security: Your information is stored in encrypted databases and protected from unauthorised access.
• Access Controls: Only authorised personnel can access your information for necessary purposes.
• Regular Audits: Our security systems are regularly tested and updated.

Data retention period: Even after an account is closed, information may be retained for a specific period in accordance with legal obligations.

5 Sharing Information with Third Parties

hf77 does not sell your personal information. However, limited information may be shared in the following circumstances:

• Payment Providers: To process transactions with payment services such as bKash, Nagad, Rocket, and banks.
• Identity Verification Services: To carry out verification activities required to meet regulatory obligations.
• Technology Partners: Those who assist in operating our platform and are bound by confidentiality agreements.
• Legal Authorities: When we are required to provide information under a court order or government directive.
• Business Transfers: In the event of a merger or acquisition, where the new party will be required to maintain the same privacy standards.

Your explicit consent will be obtained before sharing your personal information with any third party not listed above.

6 Cookies Policy

Cookies are used on the hf77 website. Cookies are small text files stored in your browser that help us improve the quality of our service.

Types of cookies we use:

• Essential Cookies: Necessary for maintaining login sessions and ensuring security.
• Performance Cookies: To improve website speed and performance.
• Analytics Cookies: To analyse user behaviour and improve our service.
• Preference Cookies: To remember your language and other preferences.

You can disable cookies at any time by changing your browser settings. However, disabling cookies may cause some services to not function properly.

7 Your Rights

You have the following rights regarding your personal information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: You can request correction of any inaccurate information we hold about you.
• Right to Erasure: In certain circumstances, you can request that your information be deleted (subject to legal obligations).
• Right to Restrict Processing: In certain cases, you can ask us to limit the processing of your information.
• Right to Portability: The right to receive your information in a common format.
• Right to Object: You can object to your information being used for marketing purposes.
• Right to Withdraw Consent: You can withdraw any previously given consent at any time.

To exercise these rights, please contact our support team.

8 Protection of Minors

hf77 is a platform for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21.

Age verification is mandatory during the registration process. If you are aware that a minor's information has reached us, please contact us immediately. We will take steps to delete that information without delay.

9 International Data Transfers

Our servers may be located in various countries. Even if your information is transferred to another country, we ensure that adequate protection measures for your information are in place in that country. We use standard contractual clauses for data transfers.

10 Marketing Communications

Subject to your consent, hf77 may send you information about bonus offers, promotions, and platform updates. You can at any time:

• Withdraw your consent to marketing communications by going to your account settings.
• Click the "Unsubscribe" link in any email you receive.
• Make a direct request to our support team.

Even if you stop marketing communications, you will continue to receive important transaction and security notifications related to your account.

11 Changes to This Policy

hf77 reserves the right to update this privacy policy at any time. If there are significant changes to the policy, we will send a notification to your registered email and clearly announce it on the website.

If you continue to use the platform after an updated policy is published, you will be considered to have automatically consented to the new policy. We therefore recommend reading updates in a timely manner.

12 Responsible Gaming and Information

hf77 gives responsible gaming the highest priority. We may use your information to monitor your gaming activity so that:

• Patterns of excessive gaming can be identified and appropriate intervention can be made.
• Self-exclusion or limit-setting features can be applied effectively.
• Information and support relating to responsible gaming can be provided.

To learn more about responsible gaming, visit our Responsible Gaming page.